These comments were copied directly from
unsolicited emails sent to us by our
The service I received from The Printer Ink Warehouse was off the charts in my experience and I wanted to share that.
I am a 63 year old consumer, and have bought many a product and dealt with many a company in all those years I have been around. I started out a month ago just needing some refill ink for my Canon printer. After ordering and quickly (3 days) receiving my order, I bought another Canon printer that required pigmented black ink instead of dye type ink. I asked through email numerous detailed questions about the difference, importance, etc. thinking I could use either ink.
One of the staff, who read my email, on her own initiative, reviewed my previous order, thoroughly explained the differences, answered all my questions in detail, and called me to let me know that, besides their recommendation, they would be happy to take back any unopened ink, which was quite a bit, and offered to handle an exchange to help me save some money. It had not even crossed my mind, and though I chose to just order another large bottle of the pigmented black ink and keep the rest, that kind of service, in a very courteous way, initiated by them, is very rare in my experience. They have clearly gotten my vote for one of the best customer experiences I have had, and I still have my memory!!!!!!!!!
My experience is that kind of service is the norm with them, based on several past orders. My new order, by the way, was with free shipping and took two days.
MacWain P. It is a pleasure to do business with you.
I’m sure you get your fair share of
e-mails complaining about one thing or
another, but I had to write and tell you how
impressed I am with your company. This is the
second time I have ordered ink from you and
the second time that I have been blown away
by your awesome customer service. I ordered
my ink around mid-morning on Saturday and TWO
DAYS LATER had my ink in my hand! Is that
phenomenal or what?! I also have to commend
you for keeping your prices so affordable. I
am a foster mother of seven children and I
attend college full time. Money is tight and
the cost of ink was killing me! I
haven’t had the guts to try the refill
kit yet, but the same ink that used to cost
me $80 (black, magenta, cyan and yellow) in
the store now (through you) costs me roughly
$27 including shipping! That’s
incredible! Please know that you are
appreciated and I take every opportunity to
tell others about you and your wonderful team
and their awesome customer service. You are a
rare gem among online retailers and I wish
you many years of success! Thank you, thank
you, thank you!
Just wanted to tell you that you have a super web site that's highly efficient (in fact it's the only place i could locate immediatly the right cartridges for my printer). That's pretty rare in the industry in general. And you're also doing great business otherwise too (prices, availability, products, shipping, etc.)
thanx so much for making good on this--i
received the new cartridge, and it works
perfectly. as you instructed, i've repackaged
the faulty cartridge and am sending it back
to you tomorrow. i'm really impressed with
the way you handled this--even finding my
original order after i had long thrown the
paperwork away! will definitely place all
future orders with you and will refer my
I just wanted to send a note of "thanks". You
have provided me with a wonderful solution to
a problem. I am an artist and i also dabble
in photography. I was excited about getting a
scanner and printer with my pc, but my
enchantment was short-lived the first time i
had to spend $65 on ink cartridges. I have
spent a small fortune on ink, and then one
day i found your website. I sent for the kit
plus ink, and today i refilled my
triple-color cartridge as per your
instructions. Everything went without a
hitch, and i was able to "purge" the excess
ink using your color pages. My printer works
fantastic!!! It was even fun!!! I am a happy
Thanks a bunch!!!
The ink refill kit i received from you is
working great. You got a hellofa great
product here and i'm sure hp hates you. It
obvious the money is in ink cartridge and not
printers......this hp 3820 printer works well
and only cost $99 dollars.... But the black
and color cartridge cost $59.99.
I received my ink refills - thank you so
much! I had never done this before, but it
worked great! Not to mention, it saved me at
least $40. You've won a loyal customer.
Thanks for helping me with the cartridges.
You have really gone out of your way. I will
continue to buy ink from you and i will
recommend your company to others when i can.
I just want to thank you for making this so
easy i shall return your new friend max i
shall promote you
I requested a large starter kit on 5/23/03
some time in the morning. I was out of back
ink. The very next day i received the new
kit!!!! Today i refilled the black using the
directions provided. Removal of the old "ball
like" plug required some dexterity but worked
quite well. Others have warned me that
refilling ink cartridges does not work and
causes a real leaky mess. This is certainly
not true and the new black ink print quality
is excellent!!! My son, who has been told not
to ever refill cartridges is now going to
become a customer of yours. I think that the
problem others have is that they drill out
the plug by drilling in the crevice between
the plug and the housing and thus damage the
housing so that the allen screw can't seal. I
wrote you for two reasons; one is to thank
you for the for the incredible delivery time
on my package and the fine print quality; the
second is that you might want to add a note
(for the mechanically impaired) to make sure
that they drill the center of the ball.
Thanks again - jim
I just snapped in my first cartridge that i
had refilled, and the computer ran a test
sheet and every thing came out just great.
This being my first time at refilling any
cartridge and the results was just perfect. I
would recommend you and your method of
refills to anyone, and you can quote me any
time you want to. And again thank you for
saving me money by using your refill
instructions, i followed them just as it was
printed and every thing turned out perfect. I
have found that putting the ink in the
cartridge just as you have stated and there
will no problems..again thank you.. Jim
It worked beautifully. The indicator shows
full now. For some reason the quality of the
printings improved. The same phenomenon
happened with the color cartridge. There must
be a technical reason for it. I suggest that
you highly recommend your costumers to adjust
the ink level indicator. Thank you again for
your kindness and patience.
The three bottles have arrived. Great service
! Thanks again.
Thank you for the order, the directions were
easy to comprehend and execute. The prices
were great too and so is the quality.
you are right. I got it to work. I had no
problem with b/w. I could not get the
refilled and reset color cartridge (t027201)
to work at first. After turning off and back
on the printer, it seemed to work. The print
quality is fine - not different from what i
saw with the original cartridges. Thanks.
I have received the ink refill kit!!! Works
like the real thing. I am very satisfied
product and with will definitely order
again!!! I have referred some friend to your
Received my order today, it's exactly what i
wanted. I'll tell all my friends who has a
need for your product. Fast service, thanks
Wow!! What great service! As soon as i got
off-line with your site my phone rang and it
was your customer service calling to confirm
my order. He did tell me since my order was
after 1pm i would'nt get the order till
monday, thought that was fine, i ordered on
saturday. Please tell him if you can i got my
order by and off duty postal worker on Easter
Sunday at 1pm. Wow!! Still in shock!! Best
service i have ever had! Keep up the great
work. And yes i will tell everybody!
Sirs: i am 50 years old. I purchase many
items via the internet. I have come to expect
adequate service, truth in advertising, and
satisfactory performance from the things i
purchase. I have become jaded, and am rarely
"wowed" by items i receive. Congratulations!
Your company deserves a "wow!" your price was
very good. I was adequately impressed by your
"no questions asked" guarantee. The products
i ordered arrived when you said they would
arrive. So far, business as usual. But, then
i read the extremely simple instructions, and
followed them. In spite of your warnings of
small amounts of ink spillage and your
estimation of first time refilling, i was
amazed. For my canon s750, i reloaded all
four ink cartridges in less than 15 minutes.
I ended up with two tiny smudges on my
fingers, and no ink anywhere except for the
drips from the head as you warned of. Good
service? No! Great service!! Why didn't i do
this years (and hundreds of dollars) ago?
Again, good product, good instructions, good
attitude. Thank you! George
Received my ink order, very prompt service.
Thank you, sherry
I received my ink refill kit today!! Wow -
was that fast. I appreciate your fast service
- i plan on using you again.
I wish to thank you for your prompt service.
I ordered ink from you on April 1, and it was
delivered this morning. I never expected it
that fast. I have already recommended you to
some of my friends.
these new needles seem to fit. Thanks for
your fast and effective response.
great, thanks for making products like the
chip resetter that save people money.
Hi Joe; just want to thank you. I receive the
chip resetter today and it did what it was
supposed to. Your prompt service and a
product is appreciated, one satisfied
Thank you so much. I have gotten this ink in
great condition and within a very short time.
I am pleases with my first order. Sincerely
Joe, i wanted to thank you for reshipping my
order. I received it today.
just want to let you know that the order you
shipped (the second one) was received today
in good condition and complete. Thanks so
very much for your excellent customer
service. I appreciate it more than i can say.
My best regards,
thank you for your prompt
reply. I tried printing in color after
receiving your message. And it worked!! Will
be in touch next time i need refill
Just to let you know that
the order arrived sooner than i expected, and
have used it for the first time, and i am
well satisfied. The instructions are very
good, i had no trouble using the kit, and
will be ordering more at a later date. I
would highly recommend your company for this
you folks have a very fast
delivery system. My order was placed last
Saturday, and i received it on Wednesday of
this week. Calculating the amount i will save
verses buying a new cartridge every time it
comes out to roughly a $600 savings. When the
time comes to order a color refill kit, i
will be ordering it from you.
Thanks again, and have a
very nice day, Roger
I received the order in
good condition on 2/24/03. Great service! I
will order from you again!
Thanks for your service, i
receive my inks today in the morning, so i
full mi cartridge, and its working, very
good, i really appreciate your service,, it
was so fast, and i going to recommend to my
friends, god bless you costumer support
team...have a nice day....
from. Puerto Rico -
Great service and product
,thanks again!! Gail
Thank you so much for all
your time and help with my problem. And your
prompt replies. thanks again.
Received my order. I would
like to let you know how pleased i am with
your products. The directions were very easy
to follow and the print quality for the black
and color is very good. I have passed your
name to several friends and family and they
will be ordering from you and i will continue
to order. Just wanted to let you know.
Thanks, a happy customer
well you were right--it
works!!I filled the Lexmark x83 and other
than not putting in enough ink the first time
it was clean and easy to do. Think I'll take
the wife out to dinner tonight on the ink
money we saved, also told my friend about you
he has same printer thanks Andy
I would just like to tell
you thanks for sending my order quickly. Your
products are great and easy to use. I am sure
glad that i found your website. Thanks again
i will recommend you to all my
Thanks for your
business, and please let your friends know
about our site.