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Solution Page

The compatible C9396  (HP 88XL Black) cartridge that I Refilled is not accepted by the printer

There may be a problem with the connection between the chip on the cartridge and the chip reader in the machine:
  • Remove the cartridge from the machine.
  • Clean off the chip on the cartridge  with isopropyl (rubbing) alcohol to ensure a good connection.
  • It is a good idea to clean the area in the machine that reads the chip on the cartridge as well.  You can use canned air to remove any debris that might be on the area in the machine that reads the electronics on the cartridge, or you can blow on the area in the machine to remove any loose debris that is present.

NOTE:  Cleaning both the cartridge and the machine this way will help to ensure a good connection between the two.

(A9)


The cartridge may not be sitting in the printer quite right:
  • Take the cartridge out of the machine.
  • Make sure that there is nothing on the cartridge that would stop it from sitting properly in the machine.
  • Place the cartridge back into the machine making sure that it is in the machine straight and that it is properly secured in its slot.

(A2)


Click Here to buy a compatible C9396  (HP 88XL Black) Cartridge or Refill Kit








 
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