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Solution Page

The compatible 51625  (HP 25) cartridge that I Refilled is not accepted by the printer

There could be a problem with the electronic connections between the cartridge and your machine that needs to be corrected:
  • Using isopropyl (rubbing) alcohol, clean off the electronic strip on the cartridge.  You can use canned air to remove any debris that might be on the area in the machine that reads the electronics on the cartridge, or you can blow on the area in the machine to remove any loose debris that is present.  

NOTE:  Cleaning both the cartridge and the machine this way will help to ensure a good connection between the two.

(A3)


The cartridge may not be sitting in the printer quite right:
  • Take the cartridge out of the machine.
  • Make sure that there is nothing on the cartridge that would stop it from sitting properly in the machine.
  • Place the cartridge back into the machine making sure that it is in the machine straight and that it is properly secured in its slot.

(A2)


Check the electronic strip on the cartridge for damage:
  • These electronic strips are very sensitive and they can get physically damaged by bumping them (dropping the cartridge is one way this happens), or tearing them by catching them while pulling them out of your machine, or even with one of your fingers.  There is no repair for this.  You will need a new cartridge.

(A11)


Click Here to buy a compatible 51625  (HP 25) Cartridge or Refill Kit








 
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